Victron Inverter Phoenix 24/500

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Specifications

Battery voltage	24 V
Communication	VE.Direct
Degree of protection ip	IP21
Height	86 mm
Lenght	275 mm
Nominal voltage	230 V
Number of phases	1
Power	500 W
Type	Off-Grid
Weight	3.9 kg
Width	172 mm

Description

The VE.Direct communication port offers versatile connectivity options:
Connect to your computer using the VE.Direct to USB interface cable.
Connect to Apple and Android smartphones, tablets, MacBooks and other devices using the VE.Direct Bluetooth Smart dongle.

It is fully configurable, allowing you to adjust settings such as:

Low battery alarm and reset levels
Low battery shutdown and restart levels
Dynamic shutdown based on load
Output voltage (210 - 245 V)
Frequency (50 Hz or 60 Hz)
ECO mode activation and sensitivity level

Monitoring options include:

Input and output voltage
Percentage load
Alarms
Proven reliability
The inverters boast proven reliability thanks to a full bridge topology and toroidal transformer, ensuring a long service life. They are protected against short circuits and overheating caused by overload or high ambient temperature.

High starting power
High starting power is provided to accommodate loads such as power inverters for LED lamps, halogen lamps or power tools.

ECO mode
ECO mode saves energy by switching to standby mode when the load drops below a set value (min. load: 15 W). It switches on periodically (adjustable, default setting: every 2.5 seconds) and remains on if the load exceeds the set level.

Remote on/off
The remote on/off function allows external control via the two-pole connector or between the battery plus and the left contact of the two-pole connector.

LED diagnostics
LED diagnostics are available for troubleshooting as described in the manual.

Automatic transfer switch
An automatic transfer switch can be used to transfer the load to another AC source, for example during a power outage. For low-power inverters, the Filax automatic transfer switch is recommended due to its very short switching time (less than 20 milliseconds), which ensures continuous operation of computers and other electronic devices. There are different variants of output sockets available to suit different needs.

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Frequently Asked Questions

Find quick answers to the most common questions about ordering, delivery and support.

When will my order be delivered?

We aim to deliver your order as quickly as possible (7–10 business days). Delivery is handled by an external logistics partner and shipped to the address you provided during checkout. We guarantee delivery no later than 30 days after order confirmation.

What are the shipping costs?

Shipping costs are calculated based on the order size and delivery address. In some cases, shipping is free above a certain order volume. This is clearly shown before you complete your purchase. If shipping costs apply, they are always visible at checkout.

Can I return my order?

Yes. You can return products within 14 days of receiving them. Please submit a return request first via the return form or by email. Once confirmed, the product must be sent back within 14 days, preferably in the original packaging and in the same condition.

Are there any costs for returns?

Yes. Returns are subject to an administration fee of 5% of the total order value. Return shipping costs are at your expense. After we receive and inspect the returned product, the remaining amount will be refunded within 7 days.

What warranty applies to the products?

Products are supplied by manufacturers or distributors. The manufacturer's warranty conditions apply to each product and may vary by brand and product type. Please consult the product documentation for exact coverage and duration. For inverter repairs performed via our service, we provide a 3-year warranty on proper operation of the repaired inverter.

Which payment methods are accepted?

We accept: American Express, Bancontact, iDEAL, Maestro, Mastercard and Visa. In some cases, and subject to credit approval, payment by invoice may also be possible. All available options are shown during checkout.

Can I cancel or change my order?

Cancellation is only possible before the order is processed. Please submit your cancellation request in writing. Cancellations without valid reason are subject to a fee of 5% of the total order value, with a minimum of €25. For custom-made or specially ordered products already processed, full costs may apply.

What should I do if my order arrives damaged?

If your order arrives damaged, contact us as soon as possible by email or phone. Include clear photos and a description of the issue. We will review your case and advise next steps. Reporting damage promptly helps us resolve it efficiently.

What happens if my delivery is delayed?

If a delay occurs, you will be informed in writing. We guarantee delivery no later than 30 days after confirmation. If delivery cannot be completed within that period, you may request a refund or a replacement product of equal value.

How can I contact customer support?

You can contact us by phone (+31 180 810402) or email (sales@search4solar.com). Our office is located in Barendrecht, the Netherlands, and we also operate from Valencia, Spain. We aim to respond to complaints within 7 days; if more time is needed, you will receive confirmation within 2 days with an estimated response date.