Customer help
Accounts, prices, orders, payment, delivery and returns.
Your business account
Who can buy on Search4Solar?
Search4Solar serves professional buyers, including installers, wholesalers, EPCs and project developers. Create a business account to access trade pricing and place orders.
How do I create an account?
Open Register as buyer and enter your work email and VAT or company tax number. Follow the registration and verification steps. The account is free, with no credit card required.
How do I log in?
Open Customer login and enter your account email. You receive a one-time verification code by email. Use the same email as your previous purchases to keep your order history connected.
If the code does not arrive, check your spam folder and the email address you entered. Contact us if you still cannot access your account.
Why can I not see trade prices?
Make sure you are signed in and have completed business verification. If prices remain unavailable, contact us with your account email and company details. Some products require a price request rather than showing a current offer.
Products and availability
How do I compare offers?
Start with the exact product model and specification. Then compare the price basis, available quantity, packaging and stock location. A unit price and a pallet price cover different quantities, so check what each offer includes.
For solar panels, €/Wp means euros per watt peak. It helps compare module prices, but the total purchase also depends on quantity, transport and applicable tax.
Can I buy pallets, containers or a mixed order?
Available quantities depend on the offer. Search4Solar supports pallet quantities, part loads and full containers. For mixed products or a larger project, send a sourcing request so our team can help build the order.
What if I cannot find the product I need?
Send us the brand and exact model or specification, quantity, delivery postcode and country, and required delivery date. Tell us whether you would consider alternatives.
Our team can check the supplier network for a suitable offer. Use the contact page or email sales@search4solar.com.
Can you help with specifications or compatibility?
Yes. Send your technical question with the exact model numbers and any relevant datasheets. For a system with several components, include the models they need to work with so we can address the right combination.
Ordering and payment
How do I place an order?
Sign in, choose the product and quantity, and follow the ordering or request steps shown for that offer. For a tailored order, our team provides a proposal.
Before proceeding, check the product model, quantity, price, delivery address, transport charges and payment terms. Availability and delivery details are checked with the vendor as part of confirming the request. See how Search4Solar works.
Does a listed offer reserve stock for me?
Do not treat a catalogue listing as confirmation that stock has been reserved. Follow the confirmation supplied for your request or order. If your project depends on a particular quantity or date, tell our team before proceeding.
How do I pay?
Use the payment instructions provided through Search4Solar or on your pro forma invoice. Available methods and payment deadlines depend on the order. Invoice or credit-based payment requires approval. See the payment terms.
Do prices include VAT and transport?
Prices exclude VAT where indicated. Check the checkout or invoice for the tax treatment and the transport charge that apply to your order. Delivery is at the customer's expense unless stated otherwise. See the terms and conditions.
What if my proposal has expired or I need a change?
Contact the team with your proposal reference and the changes you need. Ask for an updated proposal before proceeding, since prices, availability and delivery terms may need to be checked again.
Delivery and order support
Where do you deliver, and how long does it take?
Search4Solar arranges delivery to warehouses and project sites across Europe. Timing and cost depend on the goods, stock location and destination. Delivery dates are indicative unless your order states otherwise. Check the details confirmed for your order before planning installation.
What delivery information should I provide?
Provide the complete address, postcode and country, an on-site contact and phone number, and receiving hours. Tell us about restricted vehicle access, booking requirements or unloading equipment needs before transport is arranged.
Where can I find my orders and invoices?
Open My orders using the email associated with your purchase. If an order or document is missing, contact us with the order number and company name.
What should I do if my delivery is damaged, incomplete or incorrect?
Contact us promptly with the order number, affected products and quantities, and photographs. Include packaging labels and delivery documents where available. Keep the goods and packaging available while the issue is assessed.
Can I cancel or return an order?
Contact us before sending goods back. Submit return requests within 14 days of receipt, including the order number, product and reason. Returns are subject to the published conditions and vendor acceptance; charges and exclusions apply, including for specially sourced products.
For cancellation, contact us as soon as possible. Whether cancellation is available and what charges apply depend on the order's processing status and terms. Read the returns policy and cancellation terms.
How do I get warranty support?
Email us with your order number, product model, serial number where available, and a description of the fault. Add photographs or error messages that help explain the problem. We can help coordinate your claim; the applicable manufacturer or supplier warranty determines coverage. See the terms and conditions.
Contacto
Include your company name and the product, request or order reference.