Sync Energy SEF1A36G2 3.6kW Hybrid Inverter + 2x5.1kWh Battery + Smart Dongle + Floor Stand

Specifications

Capacity	10.2kWh
Hybrid inverter cec efficiency	97%
Hybrid inverter cooling method	Intelligent Fan
Hybrid inverter max. input power kw	3.6
Hybrid inverter mounting	Wall Bracket or All In One Stack
Hybrid inverter phase	Single-phase 220-240V 50/60Hz
Hybrid inverter pv mppt & strings	2 / 2 Independent Strings
Hybrid inverter pv rated	150%
Hybrid inverter pv voltage ac	550V
Storage battery battery type	LiFePo4 Batteries
Storage battery connection	Integrated Stack
Storage battery cooling method	Integrated Heating Packs
Storage battery depth of discharge	90%
Storage battery handling	Fold Down Handles
Storage battery life cycles	6000 Cycles 10-Year Warranty
Storage battery total capacity hwh	10.24 scalable up to 35.84kWh

Description

The Sync Energy Flow SEF1A36G2 is an AllinOne home energy storage system featuring a 3.6kW hybrid inverter and 2 LiFePO4 battery modules. With a total battery capacity of 10.24kWh, it offers increased storage for homes looking to maximise solar self-consumption or take advantage of off-peak electricity tariffs.

This system is designed to store energy from solar panels and/or the grid, helping to reduce peak-time energy costs and improve energy independence. The PV-ready hybrid inverter includes integrated AC/DC surge protection, remote monitoring and energy management through the Sync Energy App.

The SEF1A36G2 uses a stackable AllinOne design for a neat and compact installation. It includes integrated fire suppression, battery heating control for charging below 5°C, IP65 weather resistance and IK10 impact protection. Additional battery modules can be added later for future system expansion.

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Frequently Asked Questions

Find quick answers to the most common questions about ordering, delivery and support.

When will my order be delivered?

We aim to deliver your order as quickly as possible (7–10 business days). Delivery is handled by an external logistics partner and shipped to the address you provided during checkout. We guarantee delivery no later than 30 days after order confirmation.

What are the shipping costs?

Shipping costs are calculated based on the order size and delivery address. In some cases, shipping is free above a certain order volume. This is clearly shown before you complete your purchase. If shipping costs apply, they are always visible at checkout.

Can I return my order?

Yes. You can return products within 14 days of receiving them. Please submit a return request first via the return form or by email. Once confirmed, the product must be sent back within 14 days, preferably in the original packaging and in the same condition.

Are there any costs for returns?

Yes. Returns are subject to an administration fee of 5% of the total order value. Return shipping costs are at your expense. After we receive and inspect the returned product, the remaining amount will be refunded within 7 days.

What warranty applies to the products?

Products are supplied by manufacturers or distributors. The manufacturer's warranty conditions apply to each product and may vary by brand and product type. Please consult the product documentation for exact coverage and duration. For inverter repairs performed via our service, we provide a 3-year warranty on proper operation of the repaired inverter.

Which payment methods are accepted?

We accept: American Express, Bancontact, iDEAL, Maestro, Mastercard and Visa. In some cases, and subject to credit approval, payment by invoice may also be possible. All available options are shown during checkout.

Can I cancel or change my order?

Cancellation is only possible before the order is processed. Please submit your cancellation request in writing. Cancellations without valid reason are subject to a fee of 5% of the total order value, with a minimum of €25. For custom-made or specially ordered products already processed, full costs may apply.

What should I do if my order arrives damaged?

If your order arrives damaged, contact us as soon as possible by email or phone. Include clear photos and a description of the issue. We will review your case and advise next steps. Reporting damage promptly helps us resolve it efficiently.

What happens if my delivery is delayed?

If a delay occurs, you will be informed in writing. We guarantee delivery no later than 30 days after confirmation. If delivery cannot be completed within that period, you may request a refund or a replacement product of equal value.

How can I contact customer support?

You can contact us by phone (+31 180 810402) or email (sales@search4solar.com). Our office is located in Barendrecht, the Netherlands, and we also operate from Valencia, Spain. We aim to respond to complaints within 7 days; if more time is needed, you will receive confirmation within 2 days with an estimated response date.