These are our general terms and conditions. They apply, along with the references they contain, to every agreement we enter into with you.
If you have any questions, feel free to contact us at sales@search4solar.com. You can also reach us by phone at 0180810402.
The address of Search4Solar is Riga 4K, 2993LW, Barendrecht, registered with the Chamber of Commerce under number: 77818474.
We reserve the right to modify these general terms and conditions. You agree that the most recent version of these terms and conditions will always apply to our agreement.
Article 1 – Products
We sell solar panels, inverters, and other sustainable products. These products are sourced from manufacturers or distributors, and the manufacturer's warranty conditions apply.
Article 2 – Registration
You must register to place an order. For this, you need to provide us with your personal details. These details must be accurate and up to date. We protect your personal data in accordance with our Privacy Policy available on our website. Use a secure password for your account and never share it with others. You are responsible for any misuse of your account (e.g., if someone uses your password to place an order).
Article 3 – Payments
The (total) price of the products is stated in our online store. You can pay in our store using various payment options or, in the case of positive creditworthiness, by invoice.
Shipping costs are your responsibility or free of charge above certain order volumes.
Article 4 – Deliveries
We deliver your product to the address you provided when placing the order. You cannot change the address once the package has been shipped. A logistics company handles the distribution. We do our best to deliver the order as quickly as possible. If the order is delayed, we will notify you in writing. We guarantee that the order will be delivered no later than 30 days after confirmation. If this fails, you can request (a) an immediate refund, or (b) a replacement product (of equal value).
Article 5 – Return Policy (Return Fees)
You can return the product within 14 days of receiving it. To do so, you must submit a return request via the return form or send an email to sales@search4solar.com. Once your request is confirmed, you must return the product within 14 days.
We charge a handling fee of 5% of the total order value for returns. Additionally, return shipping costs are your responsibility. Once we receive and inspect the product in good condition, we will refund the remaining amount within 7 days to the bank account provided.
Note:
- During the cooling-off period, you must handle the product and packaging carefully. You may only unpack and use the product to the extent necessary to decide if you want to keep it. In case of a return, the products should preferably be in their original packaging and properly protected.
- Custom-made or specially tailored products cannot be returned.
Questions about our return policy? Contact us at sales@search4solar.com or by phone at +31 (0)180 - 810402.
Article 6 – Liability
We are not liable for damages caused by the use of a product. This does not apply if the damage is caused by our gross negligence, intentional act, or willful recklessness. Your right to compensation will, in any case, be limited to the amount paid for the product.
Article 7 – Privacy Policy
We protect your personal data in accordance with the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.
Article 8 – Intellectual Property Rights
All intellectual property rights (such as copyrights, trademarks) to our texts, photos, images, and other materials belong to us (or are managed by us with the owner's permission). You must not infringe upon these rights.
Article 9 – Complaint Management
If you have a complaint about the execution of the agreement, please inform us as soon as possible. Send your complaint to sales@search4solar.com. We will handle your complaint as quickly as possible, within a maximum of 7 days of receiving it. If more time is needed to resolve it, you will receive a confirmation within 2 days with an estimated response date. If we cannot resolve the complaint, a dispute will be subject to dispute resolution procedures.
Article 10 – Dispute Resolution
- These general terms and conditions and the agreements concluded with you are governed by Dutch law. In the event of a dispute, the court in Rotterdam will have jurisdiction.
- You can also use the ODR platform (Online Dispute Resolution) to resolve disputes related to online transactions. More information at: http://ec.europa.eu/odr
Article 11 – Cancellation Policy
Cancellation of an order is only possible before it has been processed. If you wish to cancel an order, please do so in writing at sales@search4solar.com.
- Cancellations without a valid reason are subject to a 5% fee of the total order value, with a minimum of €25.
- For cancellations of custom or specially procured orders, the full cost will apply if the order has already been processed.