Terms and Conditions

These are our terms and conditions. These, together with the references they contain, apply to any agreement we enter into with you.

If you have any questions, please don't hesitate to contact us at sales@search4solar.com. You can also reach us on our telephone number 0180810402.

The address of Search4Solar is Coolsingel 104, 3011AG ROTTERDAM with Chamber of Commerce number: 77818474.

We have the right to change these terms and conditions. You agree that the latest version of these terms and conditions will always apply to our agreement.

Article 1 - Products

We sell solar panels, inverters and other sustainable products. These products are purchased through manufacturers or distributors subject to the manufacturer's warranty conditions.

Article 2 - Registration

You must register to order a product. You must provide us with your personal information for this. You must fill in this personal information truthfully and it must be up to date. We protect your personal information well; see also our Privacy Statement on our website. Use a strong password for your account and never give your password to others. You are responsible for any misuse of your account (for example: if someone else places an order with us with your password).

Article 3 - Payments

The (total) price of the products is indicated in our webshop. You can pay in our webshop via various solutions and possibly on account with positive creditworthiness.
The shipping costs are for your account or are free with certain volumes

Article 4 - Deliveries

We will deliver your product to the address you specified when placing the order. You can no longer change the address if we have already sent the package. logistics service provider takes care of the distribution. We do our best to deliver the order as soon as possible. If the order is delayed, we will notify you in writing. We guarantee that you will receive the order no later than 30 days after confirmation of the order. If this is not possible, you can request us to (a) immediately refund the amount you paid for the product, or (b) send a replacement product (of equal value).

Article 5 - Return

You can always return the product within 14 days of receiving it. You can do this with the return form or by sending an email to sales@search4solar.com. After you have received a confirmation from us, you must send the product within 14 days. If we have received the product, we will refund the full purchase amount within 7 days. The costs for the return shipment are for your account. During the period you have to consider whether you want to keep the product, you must handle the product and the packaging with care. You may only unpack and use the product to the extent necessary to determine whether you wish to keep the product. Products that have been specially ordered cannot be returned.

Article 6 - Liability

We are not liable for damage caused by using a product. This does not apply if that damage is caused by our intent, gross negligence or willful recklessness. Your right to compensation will in any case not exceed the amount of the ordered and paid product.

Article 7 - Privacy Policy

We protect your personal data in accordance with the General Data Protection Regulation (GDPR). You can consult our Privacy Policy for more information.

Article 8 - Intellectual property rights

All intellectual property rights (such as: copyrights, logos, word marks) on our texts, photos, images and other materials are our property (or are managed by us with the permission of the rightful owner). Your use must not infringe this.

Article 9 - Complaints procedure

If you have a complaint about the implementation of the agreement, we would like to hear from you. Please send your complaint as soon as possible (and described as fully as possible) to sales@search4solar.com. We will deal with your complaint as soon as possible, at the latest within 7 days after we have received your complaint. If it takes longer to settle the complaint, you will receive a confirmation of your complaint within 2 days and we will let you know when we expect a substantive answer. If we are unable to resolve the complaint between ourselves, a dispute will arise that falls under the dispute settlement procedure.

Article 10 - Dispute settlement

  1. Dutch law applies to these general terms and conditions and the agreements that we conclude with you. In the event of a dispute, the court in Rotterdam has jurisdiction.
  2. As a consumer, you can also visit the ODR (Online Dispute Resolution) platform. This platform offers a simple, efficient, fast and cheap out-of-court solution for disputes arising from online transactions. For more information see: http://ec.europa.eu/odr