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Solar Outlet

FAQ

Find answers to the most frequently asked questions.

Registration and data

How do I create an account?

Bacon ipsum dolor amet turkey andouille chislic ham hock. Sirloin fatback pastrami pork belly picanha turkey leberkas capicola. Hamburger pastrami cupim short loin tail, alcatra meatball biltong strip steak shankle picanha pork belly pancetta. Meatball strip steak jerky beef porchetta, kevin pig pancetta shank frankfurter chislic rump bresaola hamburger. Swine salami pancetta pork loin shankle rump.

Ham porchetta shoulder swine, chuck pancetta short ribs t-bone chislic salami andouille ham hock hamburger tail capicola. Kielbasa swine strip steak, spare ribs turkey tenderloin prosciutto meatloaf leberkas t-bone sirloin buffalo. Short ribs tenderloin bresaola, venison corned beef boudin ribeye flank drumstick beef. Sausage pork loin meatball, flank swine alcatra short loin brisket pastrami pig bacon t-bone filet mignon.

How do I recover my password?

Bacon ipsum dolor amet turkey andouille chislic ham hock. Sirloin fatback pastrami pork belly picanha turkey leberkas capicola. Hamburger pastrami cupim short loin tail, alcatra meatball biltong strip steak shankle picanha pork belly pancetta. Meatball strip steak jerky beef porchetta, kevin pig pancetta shank frankfurter chislic rump bresaola hamburger. Swine salami pancetta pork loin shankle rump.

Ham porchetta shoulder swine, chuck pancetta short ribs t-bone chislic salami andouille ham hock hamburger tail capicola. Kielbasa swine strip steak, spare ribs turkey tenderloin prosciutto meatloaf leberkas t-bone sirloin buffalo. Short ribs tenderloin bresaola, venison corned beef boudin ribeye flank drumstick beef. Sausage pork loin meatball, flank swine alcatra short loin brisket pastrami pig bacon t-bone filet mignon.

How do I change my data?

Bacon ipsum dolor amet turkey andouille chislic ham hock. Sirloin fatback pastrami pork belly picanha turkey leberkas capicola. Hamburger pastrami cupim short loin tail, alcatra meatball biltong strip steak shankle picanha pork belly pancetta. Meatball strip steak jerky beef porchetta, kevin pig pancetta shank frankfurter chislic rump bresaola hamburger. Swine salami pancetta pork loin shankle rump.

Ham porchetta shoulder swine, chuck pancetta short ribs t-bone chislic salami andouille ham hock hamburger tail capicola. Kielbasa swine strip steak, spare ribs turkey tenderloin prosciutto meatloaf leberkas t-bone sirloin buffalo. Short ribs tenderloin bresaola, venison corned beef boudin ribeye flank drumstick beef. Sausage pork loin meatball, flank swine alcatra short loin brisket pastrami pig bacon t-bone filet mignon.

Where can I find my placed orders and invoices?

Bacon ipsum dolor amet turkey andouille chislic ham hock. Sirloin fatback pastrami pork belly picanha turkey leberkas capicola. Hamburger pastrami cupim short loin tail, alcatra meatball biltong strip steak shankle picanha pork belly pancetta. Meatball strip steak jerky beef porchetta, kevin pig pancetta shank frankfurter chislic rump bresaola hamburger. Swine salami pancetta pork loin shankle rump.

Ham porchetta shoulder swine, chuck pancetta short ribs t-bone chislic salami andouille ham hock hamburger tail capicola. Kielbasa swine strip steak, spare ribs turkey tenderloin prosciutto meatloaf leberkas t-bone sirloin buffalo. Short ribs tenderloin bresaola, venison corned beef boudin ribeye flank drumstick beef. Sausage pork loin meatball, flank swine alcatra short loin brisket pastrami pig bacon t-bone filet mignon.

Order and delivery

How do I place an order?

Search via our search bar on the homepage or go to the main menu to Buy > Solar panels, Inverters or Batteries to the overview with offers. Select the desired product in the overview and easily start a request via the orange button To request. Your application will then be received by us and we will normally assess it within half an hour. After we have approved the application, you will receive a confirmation from us with a payment link. After receipt of payment we will send the order.

Where can I find availability?

Above the orange button with To request you will find for each product the number that is available and from which date the offer is available.

When do I receive my order?

Our stocks are stored in various warehouses in the Netherlands. Therefore, check the delivery time carefully. You can find this above the orange button To request with each individual product.

I have not received an order confirmation, what now?

You will automatically receive an email from us after each request. Please check your spam folder carefully. Still not received a confirmation? Then contact us!

I have received my order, but it is not complete or damaged.

We handle your ordered products with the greatest possible care. Is there something wrong with your delivery? Please contact us via our customer service.

Can I still change/cancel my order?

You can still change or cancel your request/order until you have paid for it. After payment, we immediately start the transport and you can expect your items quickly. We can then no longer change or cancel the order.

Payment

Which payment options do you use?

You can pay with us via iDEAL, Credit card, Paypal or SEPA transfer. Simply select your payment method during the payment process.

Can I also buy on credit?

We do not have this option. You can only pay in advance with us.

I paid by bank transfer, when can I expect my items?

We will ship your order as soon as we have the money in our account. With a bank transfer this can take up to 2 days. So take into account a delivery time of 3 days.

Shipping and returns

I have received my order, but it is not complete or damaged.

We handle your ordered products with the greatest possible care. Is there something wrong with your delivery? Please contact us via our customer service.

I have not received my order at all, what now?

That's very annoying, please contact Contact us and we will immediately find out what happened.

What are the transport costs?

We do not charge transport costs. We deliver as standard with a truck with tail lift. Prefer a truck with a truck-mounted forklift? Then take contact with us.

What is the delivery time?

Our stocks are stored in various warehouses in the Netherlands. Therefore, check the delivery time carefully. This can be found above the orange Request button for each individual product.

Request a return?

It is possible to request a return shipment up to 8 days after delivery. To submit an application, you can do the following to fill in a form. After approval of the application, we organize that the goods are collected and you will receive your money back from us.

What is the status of my return shipment?

We will process your request within 5 working days. This means that after 5 days at the latest (provided your return request has been approved), we have collected the items again and you have received a credit invoice from us and your money has been refunded.

Products and warranty

Where can I find the warranty conditions?

Below every offer on our platform is a data sheet that states the product warranty. So read these carefully before purchasing a product.

Who can I contact for a warranty claim?

The manufacturer is responsible for the warranty. You can therefore submit your warranty request directly to the manufacturer or contact contact us and we will take care of it for you.

General

What is your Chamber of Commerce number?
Our Chamber of Commerce number is 77818474
What is your VAT number?
Our VAT number is NL861158337B01
What times can I reach you?

We can be reached by phone, email or chat from Monday to Friday from 08:30 to 17:00.

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